Privacy Policy

Orenda values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, make donations, apply as a volunteer, participate in our programs, or interact with our organization in any way.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information when you contact us, donate, subscribe to newsletters, apply as a volunteer, or participate in our campaigns and programs. This information may include your full name, email address, phone number, residential address, country, city, date of birth, and professional details.

When donations are made through our website, we may also collect transaction-related information such as billing details, donation history, payment confirmations, and payment method information. For security reasons, Orenda does not directly store complete credit card or banking details on its own servers.

If you apply as a volunteer, employee, or program partner, we may collect additional information including resumes, portfolios, educational qualifications, work experience, references, and supporting documents related to your application.

We may also automatically collect technical information when you use our website, including IP address, browser type, operating system, device information, session duration, pages visited, and general website activity.

How We Use Your Information

Orenda uses collected information to operate and improve our services, manage donations and fundraising activities, respond to inquiries, process volunteer applications, organize NGO programs, send updates and newsletters, improve website functionality, monitor security, and comply with legal obligations.

We may also use information for internal analytics, research, and reporting purposes to better understand how users interact with our platform and how our programs can be improved.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance security. Cookies help us understand visitor behavior and improve website performance.

Users can disable cookies through browser settings, although some features of the website may not function properly if cookies are disabled.

Sharing of Information

Orenda does not sell personal information to third parties. However, we may share limited information with trusted service providers, payment processors, cloud hosting providers, communication platforms, legal authorities when required by law, and partner organizations assisting in program operations.

All third-party partners are expected to maintain appropriate confidentiality and security standards when handling information on our behalf.

Data Security

We implement reasonable administrative and technical measures to protect user information from unauthorized access, misuse, loss, disclosure, or alteration. These measures may include encrypted connections, restricted access systems, secure storage environments, and regular monitoring of our systems.

Although we strive to maintain strong security practices, no digital platform or internet transmission can be guaranteed to be completely secure.

International Data Transfers

As an international NGO, information may be processed or stored in countries outside your own jurisdiction where our operational teams, service providers, or partners are located. By using our services, you consent to such transfers where permitted by applicable law.

Children’s Privacy

Orenda does not knowingly collect personal information from children under the age of 13 without proper parental or guardian consent. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it promptly.

User Rights

Depending on local laws and regulations, users may have the right to access, update, correct, delete, or restrict the use of their personal information. Users may also withdraw consent for certain communications or request a copy of stored data.

Requests regarding personal data may be submitted through our official contact channels.

Third-Party Links

Our website may contain links to external websites, partner platforms, donation services, or social media pages. Orenda is not responsible for the privacy practices, security, or content of third-party services.

Users are encouraged to review the privacy policies of external websites before sharing personal information.

Data Retention

We retain personal information only for as long as necessary to fulfill operational, legal, financial, and organizational requirements. Once information is no longer required, it may be securely deleted, anonymized, or archived according to applicable laws and policies.

Email Communications

Users who subscribe to our mailing lists may occasionally receive newsletters, program updates, campaign announcements, fundraising information, volunteer opportunities, and event invitations.

Users may unsubscribe from these communications at any time using the unsubscribe option provided in our emails.

Changes to This Privacy Policy

Orenda may update this Privacy Policy periodically to reflect changes in operations, legal requirements, technologies, or organizational practices. Updated versions will be posted on this page with a revised “Last Updated” date.